![MMFACTORYSTORE[エムエムファクトリーストア]](http://www.2mfactory.jp/cdn/shop/files/40_500x.png?v=1685950649)
![MMFACTORYSTORE[エムエムファクトリーストア]](http://www.2mfactory.jp/cdn/shop/files/eee796f0c21cb6728ae85b94b1696f03_500x.png?v=1685950649)
About MM FACTORY STORE
Where are your products made?
We manufacture our products in Mihama-cho, Wakayama Prefecture. Some of our products are manufactured domestically by our partner companies.
What wood is it made from?
We manufacture our products using carefully selected wood, mainly local Kishu cedar and Kishu cypress, grown both domestically and of high quality from overseas.
Can I specify the wood?
Availability may vary depending on the type of wood.
If you would like to use this service, please let us know the type of wood you would like to use via the inquiry page before placing your order.
Does the amount include tax?
Yes, the total price includes tax.
まとめて買うと安くなりますか
法人割引はありますか
ご注文いただく数量によりお値引きも可能です。ご希望の方は見積もり注文のページよりご注文ください。
Do you offer installation and assembly services?
The service of visiting your address to assemble the product or the service of assembling the product at our company and shipping it out varies depending on the product (additional fees apply).
If you would like to do so, please contact us via the inquiry page before placing your order.
Can I buy it directly from the store?
We do not have a direct sales store, so you cannot see the products before purchasing.
However, we can also create the product after discussing it at our office (Wakayama, etc.).
If you are interested, please contact us via the contact page.
Can I request interior and exterior work for a house, office, or store?
We can discuss this with you.
For more information, please contact us via the contact page.
Is it possible to carry out interior and exterior construction work on houses and stores?
It depends on the area, but we can discuss it.
For more information, please contact us via the contact page.
Can I build a house or shop?
It depends on the area, but we can discuss it.
For more information, please contact us via the contact page.
Where can I make inquiries?
You can contact us via the contact page below.
商品について
商品カタログはありますか
商品カタログは以下よりダウンロードいただけます。
塗装済みの商品はありますか
『カラー』は、すべて塗装済みの商品です。
ご注文後、塗装・仕上げ・乾燥まで行った後、発送致しております。
塗装されていない商品をご希望の場合は『無塗装』をご選択ください。
無垢材は買えますか
WEBでは販売しておりませんが、弊社では販売しておりますので、直接購入いただくことが可能です。
お気軽に、以下よりお問い合わせください。
株式会社丸紀
TEL:0738-22-2236(平日9時-17時)
突板や化粧板は買えますか
WEBでは販売しておりませんが、弊社では販売しておりますので、直接購入いただくことが可能です。
お気軽に、以下よりお問い合わせください。
株式会社丸紀
TEL:0738-22-2236(平日9時-17時)
ドアや仕切りは買えますか
WEBでは販売しておりませんが、弊社では販売しておりますので、直接購入いただくことが可能です。
お気軽に、以下よりお問い合わせください。
株式会社丸紀
TEL:0738-22-2236(平日9時-17時)
床柱などの和室用木材はありますか
WEBでは販売しておりませんが、弊社では販売しておりますので、直接購入いただくことが可能です。
お気軽に、以下よりお問い合わせください。
株式会社丸紀
TEL:0738-22-2236(平日9時-17時)
マンション用の畳はありますか
WEBでは販売しておりませんが、弊社では販売しておりますので、直接購入いただくことが可能です。
お気軽に、以下よりお問い合わせください。
株式会社丸紀
TEL:0738-22-2236(平日9時-17時)
障子の取り扱いはありますか
WEBでは販売しておりませんが、弊社では販売しておりますので、直接購入いただくことが可能です。
お気軽に、以下よりお問い合わせください。
株式会社丸紀
TEL:0738-22-2236(平日9時-17時)
Size Information
Can you make sizes other than those listed on the product page?
Availability varies depending on the product.
If you would like to do so, please contact us via the inquiry page before placing your order. (Additional fees may apply.)
What if I want a size smaller or larger than what is listed?
The availability of this varies depending on the product.
If you would like to do so, please contact us via the inquiry page before placing your order. (Additional fees may apply.)
>> Contact page
If I want to make a size that is out of the regulations, do I need a drawing?
Some products require drawings and some do not.
(If drawings are required, an additional fee will be charged.)
If you would like to do so, please contact us via the inquiry page before placing your order.
>> Contact page
Can you make it without a drawing?
Some products require drawings and some do not.
For products that require drawings, there will be an additional charge for creating the drawings.
If you would like to do so, please contact us via the inquiry page before placing your order.
How can I send you drawings?
Please let us know in advance via the inquiry page.
Although there is a limit to the file size, you can also send us your drawings via the "Send file image" page.
About painting
Can you print on building materials, fixtures, and furniture?
We have products that can be printed on wood.
Printing is available depending on the wood. If you are interested, please contact us via the inquiry page. (An additional fee will be charged.)
Are there any products that are not painted?
If you would like an unpainted product, please select the unpainted product.
Is it possible to use colors or paints that are not listed?
This varies depending on the product.
If you would like to do so, please contact us via the inquiry page before placing your order. (Additional fees may apply.)
Can I change the color of the product I ordered?
Whether or not we can make changes will depend on the situation after you place your order, so please contact us as soon as possible via the inquiry page.
Can you tell me the ingredients of the paint?
Yes, we can provide you with information on ingredients published by paint manufacturers. Please contact us via the inquiry page.
Do you sell domestically produced products?
Yes, we use paints produced in Japan.
Are there any paints made from natural materials?
Yes, we also use natural paints produced in Japan.
We use carefully selected, safe and reliable plant-based paints.
Do you have water-based paint?
Yes, we also use natural water-based paints produced in Japan.
We use carefully selected, safe and reliable plant-based paints.
Is there a paint that is easy to maintain?
Yes, there are exterior wall paints available that have self-cleaning properties.
About payment
Can I use a credit card
Yes, we accept Visa, Mastercard, American Express, JCB, Diners Club and Discover.
Can I use Apple Pay or Google Pay?
Yes, we accept Shop Pay, Apple Pay and Google Pay.
Can I pay by cash on delivery?
Sorry, we are not responding at the moment.
Can I make a bank transfer?
Sorry, we are not responding at the moment.
Can I pay later?
Sorry, we are not responding at the moment.
Can I pay by invoice?
If you would like to receive this service, please let us know on the inquiry page. We will contact you.
For shipping charges
Is there a shipping charge?
Shipping costs vary depending on the product and destination.
Please check the individual product pages for price details.
Do you have a list of shipping fees?
Please check the details on each product page.
配送会社は選べますか
配送は当社指定の運送業者となります。
Can you deliver to remote islands?
Customers who wish to have the product delivered to a remote island can place an order from the quotation product page. Please enter the "Remote island shipping fee" when placing the quotation order.
Can I get a discount on shipping if I buy in bulk?
There are no shipping discounts for bulk orders.
If you would like to receive a discount on shipping charges for bulk orders, please contact us with the details.
Can I specify the delivery date and time?
We do not accept requests for specific delivery dates and times as we may not be able to deliver as requested.
Can I specify the date and time for picking up the product?
Pick-up is available on weekdays between 10am and 4pm.
Once the product is ready to be shipped, our staff will contact you to arrange a date and time for collection.
入金後、どれぐらいで届きますか
入金から出荷完了までの期間は、各商品ページに記載しております。
おおよその期間は下記になります。
【１：既製品】ご注文から約5営業日後に出荷
【２：受注生産品】ご入金後から製造開始いたします。出荷準備完了まで約２から４週間程度かかります。
注文状況によりさらに長くかかる場合もございます。ご希望のお受け取り日がある場合は、注文前にお問い合わせください。
株式会社丸紀
TEL:0738-22-2236(平日9時-17時)
家の中まで運んでもらえますか
路線便のため、家の玄関の前にてお荷物をお渡しいたします。
家の中でのお荷物の移動に関しましては、お客様にてご対応お願いいたします。
設置と組み立てをしてもらえますか
配達のドライバーによる商品の設置や組み立ては行なっておりません。
有料での商品の設置や組み立てをご希望の場合は、ご注文前にお問い合わせください。
株式会社丸紀
TEL:0738-22-2236(平日9時-17時)
Membership registration/login
Can I buy without registering as a member?
Yes, you can place an order without registering as a member.
Can I register as a member after purchasing?
You can register from the "Login" page.
I forgot my password.
Please click on "Forgot your password?" located near the center of the "Login" page. Your password will be reissued.
I forgot the email address I registered.
Please register or contact us to let us know.
I want to change my address etc.
Members can change their password after logging in.
After ordering
I want to cancel my order after placing it
Orders cannot be canceled after they have been placed.
We may be able to accommodate your request before production begins.
For details, please refer to “ 9. Cancellations, Changes, and Returns ” in the Store Guide.
I want to change the product after placing my order
Changes cannot be made after an order has been placed, however, we may be able to accommodate requests before production has started, so please contact us to let us know.
I want to change the delivery address for my ordered item
If you wish to change the delivery address of an order, you will need to cancel the order first.
For details, please refer to “ 9. Cancellations, Changes, and Returns ” in the Store Guide.
![MMFACTORYSTORE[エムエムファクトリーストア]](http://www.2mfactory.jp/cdn/shop/files/Instagram_Glyph_Gradient_RGB_60x.png?v=1669354327)